A better alternative to internal IT departments
and IT providers


6 steps to Caramelise™ your business

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Step 1 : Get your own Caramel IT Team

Your own local, certified Caramel IT Team who build a deep understanding of your organisation and your people.

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Step 2 : Gap Analysis

We list the differences between where your IT currently is, and where your organisation needs it to be.

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Step 3 : Agreed Plan

We agree on a plan to “Zero the Gap” to a new foundation for IT performance that meets your future business needs.

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Step 4 : Execute

Your Caramel IT Team executes the plan to Zero the Gap, make sure the transition is smooth for your staff.

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Step 5 : Measure Results

Your Caramel IT Team measure the results and staff feedback to ensure the new IT foundation is in place.

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Step 6 : Continual Improvement

Ongoing IT help for your staff frees up your time, and continual improvement keeps IT aligned with your business goals.


Get Caramelised

Why is Caramel’s IT Team approach so successful?

Caramel’s proprietary model provides a strong, reliable platform underpinning the 6 Step Process with a level of IT support unrivalled in the industry.
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Fast, Direct Support

Every call answered in 60 seconds, 74% resolved on the spot.

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See your Caramel IT Team’s performance live via the Caramel Dashboard.

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Free Up Staff

All your people can call for help with any IT questionnot just issues.

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6 Step Process

A clear, repeatable 6 Step Process ensures you achieve your business goals.

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To build deep understanding of your business and insight into your technology needs.

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No Cost Barriers

30% less cost than an internal IT Department with no hidden charges.

Plus regular on-site visits to build relationships between your staff and your Caramel IT Team, and your own 1300 number – no menus or message banks, Caramel Shield, and many more advantages.

Get Caramelised

“Not having to have staff who are IT savvy has freed up so much of our internal resources to focus on more important things… saving us many, many hours of time.”
– Clive Hempel, CFO, Wakefield Council

Is Caramel right for your organisation?

Caramel’s 6 Step Process achieves the best results with…

Businesses and organisations:

From 20 to 250 computers
Any industry, including:

  • Manufacturing and Production
  • Local Government
  • Not-for-profit
  • Professional Services
  • Health and Aged Care
  • Technical and Engineering

Organisations who want to:

Prepare for growth
Effectively leverage technology
Achieve your vision
Free up time coordinating IT strategy and support
Delegate the IT function
Work with an IT Team that ALL your team can contact directly for help and support

Get Caramelised

Get Caramelised

To begin to free up your time, and engineer your IT to achieve your goals call 1300 559 100 or complete this form.

A Caramelite will be in touch within 8 business hours to schedule a free 1 hour consult and see if Caramelising™ can help your business.