A better alternative to internal IT departments
and IT providers
Caramel has rebuilt IT services from the ground up to have the advantages of both – without the disadvantages.
6 steps to Caramelise™ your business
Step 1 : Get your own Caramel IT Team
Your own local, certified Caramel IT Team who build a deep understanding of your organisation and your people.
Step 2 : Gap Analysis
We list the differences between where your IT currently is, and where your organisation needs it to be.
Step 3 : Agreed Plan
We agree on a plan to “Zero the Gap” to a new foundation for IT performance that meets your future business needs.
Step 4 : Execute
Your Caramel IT Team executes the plan to Zero the Gap, make sure the transition is smooth for your staff.
Step 5 : Measure Results
Your Caramel IT Team measure the results and staff feedback to ensure the new IT foundation is in place.
Step 6 : Continual Improvement
Ongoing IT help for your staff frees up your time, and continual improvement keeps IT aligned with your business goals.
Why is Caramel’s IT Team approach so successful?
Fast, Direct Support
Every call answered in 60 seconds, 74% resolved on the spot.
See your Caramel IT Team’s performance live via the Caramel Dashboard.
Free Up Staff
All your people can call for help with any IT question – not just issues.
6 Step Process
A clear, repeatable 6 Step Process ensures you achieve your business goals.
To build deep understanding of your business and insight into your technology needs.
No Cost Barriers
30% less cost than an internal IT Department with no hidden charges.
Plus regular on-site visits to build relationships between your staff and your Caramel IT Team, and your own 1300 number – no menus or message banks, Caramel Shield, and many more advantages.
Is Caramel right for your organisation?
Caramel’s 6 Step Process achieves the best results with…
Businesses and organisations:
From 20 to 250 computers
Any industry, including:
- Manufacturing and Production
- Local Government
- Professional Services
- Health and Aged Care
- Technical and Engineering
Organisations who want to:
Prepare for growth
Effectively leverage technology
Achieve your vision
Free up time coordinating IT strategy and support
Delegate the IT function
Work with an IT Team that ALL your team can contact directly for help and support
A Caramelite will be in touch within 8 business hours to schedule a free 1 hour consult and see if Caramelising™ can help your business.