A dedicated team leads you through our proprietary 6 step process, to free up your time, and engineer your IT to achieve your vision.
We call this process, Caramelising™.
6 steps to Caramelise your business
Step 1 : Get your own IT Team
A certified Caramel IT Team is assigned to your business to learn and understand your organisation and your people.
Step 2 : Gap Analysis
Prioritises a list of IT risks and shortfalls that are causing your business to perform below its potential, inhibit its growth and create inefficiencies.
Step 3 : Agreed Plan
Plan and agree a project to close the gaps and achieve a new foundation for IT performance that meets your future business needs.
Step 4 : Execute
With a Plan and efficient IT support in place, your Caramel IT Team delivers the project, ensuring the transition is easy for your staff.
Step 5 : Measure Results
Your Caramel IT team measure the results and staff feedback to ensure the foundation is in place and all deliverables achieved.
Step 6 : Continual Improvement
Ongoing expert IT help for your staff frees up your time, and continual improvement to keep your IT aligned with your business needs.
Why is Caramel’s IT Team approach so successful?
Free Up Staff
Your Caramel IT Team takes care of all your IT support so you are free to focus on what you’re good at.
Fast, Direct Support
Your staff can get help from your Caramel IT Team with a direct number, calls answered in 60 seconds, and 70% of problems resolved on the spot.
With our proprietary service model, your Caramel IT Team builds an exceptional understanding of your unique business and technology needs.
Online Performance Tracking
Track your staff’s support requests and your Caramel IT Team’s performance online with your dedicated Caramel Dashboard.
Build Team Trust
Getting to know your Caramel IT team personally, with regular on-site visits, encourages your team to call for help with any issues or questions.
No Cost Barriers
Caramel’s simple, fixed monthly pricing means no additional fees for day-to-day support that traditionally stop your staff asking for help.
Is Caramel right for your organisation?
Caramel’s 6 step process achieves the best results with…
Businesses and organisations:
With 25 to 250 computers
Any industry, including:
- Manufacturing and Production
- Local Government
- Professional Services
- Health and Aged Care
- Technical and Engineering
Organisations who want to:
Prepare for growth
Effectively leverage technology
Achieve your vision
Free up time coordinating IT strategy and support
Delegate the IT function
Work with an IT Team that all your team can contact directly for help and support