6 Steps to IT Freedom

Reclaim your time. Achieve your goals.

A dedicated team leads you through our proprietary 6 step process, to free up your time, and engineer your IT to achieve your vision.

We call this process, Caramelising™.

6 steps to Caramelise your business

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Step 1 : Get your own IT Team

A certified Caramel IT Team is assigned to your business to learn and understand your organisation and your people.

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Step 2 : Gap Analysis

Prioritises a list of IT risks and shortfalls that are causing your business to perform below its potential, inhibit its growth and create inefficiencies.

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Step 3 : Agreed Plan

Plan and agree a project to close the gaps and achieve a new foundation for IT performance that meets your future business needs.

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Step 4 : Execute

With a Plan and efficient IT support in place, your Caramel IT Team delivers the project, ensuring the transition is easy for your staff.

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Step 5 : Measure Results

Your Caramel IT team measure the results and staff feedback to ensure the foundation is in place and all deliverables achieved.

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Step 6 : Continual Improvement

Ongoing expert IT help for your staff frees up your time, and continual improvement to keep your IT aligned with your business needs.


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Why is Caramel’s IT Team approach so successful?

Your team of Caramel IT engineers provides a strong, reliable platform for the success of the Caramelising™ process, with a level of IT support that is unrivalled in the industry:
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Free Up Staff

Your Caramel IT Team takes care of all your IT support so you are free to focus on what you’re good at.

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Fast, Direct Support

Your staff can get help from your Caramel IT Team with a direct number, calls answered in 60 seconds, and 70% of problems resolved on the spot.

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Business Focus

With our proprietary service model, your Caramel IT Team builds an exceptional understanding of your unique business and technology needs.

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Online Performance Tracking

Track your staff’s support requests and your Caramel IT Team’s performance online with your dedicated Caramel Dashboard.

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Build Team Trust

Getting to know your Caramel IT team personally, with regular on-site visits, encourages your team to call for help with any issues or questions.

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No Cost Barriers

Caramel’s simple, fixed monthly pricing means no additional fees for day-to-day support that traditionally stop your staff asking for help.

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“Not having to have staff who are IT savvy has freed up so much of our internal resources to focus on more important things… saving us many, many hours of time.”
– Clive Hempel, CFO, Wakefield Council

Is Caramel right for your organisation?

Caramel’s 6 step process achieves the best results with…

Businesses and organisations:

With 25 to 250 computers
Any industry, including:

  • Manufacturing and Production
  • Local Government
  • Not-for-profits
  • Professional Services
  • Health and Aged Care
  • Technical and Engineering

Organisations who want to:

Prepare for growth
Effectively leverage technology
Achieve your vision
Free up time coordinating IT strategy and support
Delegate the IT function
Work with an IT Team that all your team can contact directly for help and support

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