tools

Client Portal

Log tickets and view updates as they happen. Go to the Caramel Client Portal. We are gradually rolling this tool out to all clients. If we haven't yet contacted you, you may request access by emailing support.

Rhythm Agent

Click here to install Rhythm IT Management on your computer (your Engineer will provide a password). NB: This Agent will not manage your computer unless you have an agreement with Caramel.

Hosting Statistics

For detailed statistics on your website hosting package, click here.

Web Hosting

Manage your e-mail, domain name and web hosting via the Hosting Toolkit.

Avoid viruses/spyware

Antivirus software is only half your protection - the other half is user training. Distribute this poster and give people the skills they need to recognise and avoid malicious software.

Download Avoid Viruses and Spyware

Large Files Transfer

Use this page for transferring large files (e.g. MYOB or high quality photos) to other businesses. For the password please contact us.

forms

Please use these forms provided and fax or email to us as necessary. As always please call if you have any questions.

Fault Report Card

For intermittent faults, use this form to log dates, times, users and error messages.

Download Fault Report Card

New User(s) Form

To add new users to your network please download and complete this form and fax or email to us.

Download New User Form

For urgent issues call

1300 559 100