Caramel
Change your expectations of IT services.
Caramel does not share the same business model as the rest of the IT industry, and delivers dramatically improved IT services across the board.
Features
Your own IT Team
Your own dedicated team of Engineers who understand your organisation.
Staff help
Immediate answers to questions such as "How do I mail merge", "How do I share a Word template?"
Experienced IT Manager
A dedicated IT Manager provides balanced advice and experience.
No surprise fees
We provide a guaranteed outcome for a flat monthly investment - no surprises.
No call backs
Calls always answered within 60 seconds by a real person who can help. Try us! :)
Preventative maintenance
Preventative maintenance on your network ensures many problems are prevented.
Need more information? More features...
Vast coverage
Specialising in metro, regional and remote locations across South Australia.
Full responsibility taken
No finger-pointing. We gladly take 100% responsibility for all your technology.
No contract
We fulfil our promises to keep you happy, and don't lock you into a contract.
Prevention
Predictive monitoring of hardware, security and software - around the clock.
Unlimited support
Untimed. Call us whenever you like. Just like your own IT department.
Fastest response
Up to 15 minute response times for high growth and high change organisations.
Ready to talk? Call us now
What our clients have said...
“Great team service delivery is outstanding. Make the difficult tasks appear easy.”
“I don’t know where we would be without your support!”
“You provide a wonderful service, we would be lost without you at Trees For Life”
“Caramel is an excellent professional IT organisation that can be thoroughly recommended for all your IT needs.”
“Congratulations to the Caramel Team on being Finalists in the 2011 Telstra Business Awards !! Very well deserved !”
“Flexible, solutions based organisation is exactly what we want in our business partners and exactly what Caramel delivers.”
“Your help has been second to none.”
“Great support, forward looking company. They have a commitment to giving something back to the community and a genuine concern for the environment”
"I just wanted to tell you how wonderful your team are and how exceptional the service is that we have been receiving. You should feel rightly proud of the fantastic brains trust collective you have on board."
Sponsorship & Development, Trees For Life
“Congratulations to Caramel. We took them on board in 2010 and have been greatly impressed with their fast, efficent and effective service.”
“Henschke Winery proudly congratulates Caramel on their nomination in the Telstra Business Awards!”
“The Outback Loop group enjoys outstanding customer service and IT support from Caramel”
“It is always with great pleasure and without hesitation that I recommend this highly professional company to my clients. Sam and his team deserve all accolades.”
“We have the professionalism of Caramel keeping an eye on our system. Caramel knows before we do if a server goes offline in the middle of the night. I’m not quite sure when they sleep.”
“It’s not just technical support there is a whole management structure in place, with Caramel understanding our total IT needs and proactively driving that for us.”
“Thanks for your great support over the past 12 months from the team at PPI Promotion & Apparel”