Caramel
Change your expectations of IT services.
Caramel does not share the same business model as the rest of the IT industry, and delivers dramatically improved IT services across the board.
Features
Your own IT Team
Your own dedicated team of Engineers who understand your organisation.
Staff help
Immediate answers to questions such as "How do I mail merge", "How do I share a Word template?"
Experienced IT Manager
A dedicated IT Manager provides balanced advice and experience.
No surprise fees
We provide a guaranteed outcome for a flat monthly investment - no surprises.
No call backs
Calls always answered within 60 seconds by a real person who can help. Try us! :)
Preventative maintenance
Preventative maintenance on your network ensures many problems are prevented.
Need more information? More features...
Vast coverage
Specialising in metro, regional and remote locations across South Australia.
Full responsibility taken
No finger-pointing. We gladly take 100% responsibility for all your technology.
No contract
We fulfil our promises to keep you happy, and don't lock you into a contract.
Prevention
Predictive monitoring of hardware, security and software - around the clock.
Unlimited support
Untimed. Call us whenever you like. Just like your own IT department.
Fastest response
Up to 15 minute response times for high growth and high change organisations.
Ready to talk? Call us now
What our clients have said...
“It’s not just technical support there is a whole management structure in place, with Caramel understanding our total IT needs and proactively driving that for us.”
“We have the professionalism of Caramel keeping an eye on our system. Caramel knows before we do if a server goes offline in the middle of the night. I’m not quite sure when they sleep.”
“It is always with great pleasure and without hesitation that I recommend this highly professional company to my clients. Sam and his team deserve all accolades.”
“The Outback Loop group enjoys outstanding customer service and IT support from Caramel”
“Henschke Winery proudly congratulates Caramel on their nomination in the Telstra Business Awards!”
“Congratulations to Caramel. We took them on board in 2010 and have been greatly impressed with their fast, efficent and effective service.”
“Great team service delivery is outstanding. Make the difficult tasks appear easy.”
“Great support, forward looking company. They have a commitment to giving something back to the community and a genuine concern for the environment”
“Thanks for your great support over the past 12 months from the team at PPI Promotion & Apparel”
“Flexible, solutions based organisation is exactly what we want in our business partners and exactly what Caramel delivers.”
“Congratulations to the Caramel Team on being Finalists in the 2011 Telstra Business Awards !! Very well deserved !”
“Caramel is an excellent professional IT organisation that can be thoroughly recommended for all your IT needs.”
“You provide a wonderful service, we would be lost without you at Trees For Life”
“I don’t know where we would be without your support!”
“Your help has been second to none.”