Total I.T. management for your business

The old days of waiting for problems to occur and calling someone for support are gone. Caramel looks after your IT using the most sophisticated systems available. This means your IT problems are minimised and you can get on with your work uninterrupted, without having to worry about IT.

Are the servers backing up? Will Jane have the access she needs from Japan? Are all staff protected from the latest virus - even staff working away from the office?

Let us worry about all these things and more so you don't have to. All for one fixed monthly fee. We will never charge you a dollar more, no matter what happens, and if we don't hold up our end of the deal, we will pay you.

try with no commitment

If you are interested in this service then you don't necessarily need to read any further. We offer a no commitment trial period and you can change your mind at any time. We are confident you will never look back.

For more information on the trial it's best to talk in person, as we need to know a little bit about you too (after all, we are taking on complete responsibility for the proper running of your IT). Please contact us to arrange a meeting, or you can interview us for the job on the phone.

I.T. Management Overview

Caramel IT Management provides a 100% complete "snap-in" IT service for your business, for a fixed monthly cost based on the number of computers you have.

Caramel has specialised in IT management of small and medium organisations from 5 to 150 computers since 2002. After our initial few years firefighting one surprise problem after another for our clients, we decided there was a better way. This is it.

Security

Caramel Security doesn’t just protect you against spyware, viruses and spam. It also protects you against bank account scams. It protects emails, software and websites you visit. It even protects your computer hardware.

Laptop stolen from your car? We track it down the moment it connects to the internet. Hardware has gone "missing" from a computer? We notify you. Someone has installed music downloading software? We are alerted and correct the problem. Want to block Myspace, Facebook and MSN but allow other websites? No problem.

The Caramel difference

Most security solutions rely on software to do the hard work, and as a result fail miserably in the real world. Caramel Security has many checkpoints across your network, smartly comprised of software, real people, 24/7 monitoring, and training for your staff on how to recognise threats.

Nothing gets past Caramel Security.

Offsite backup

When you walk a tight-rope, you use a safety net. Offsite backup is like your business safety net. If an unexpected disaster hits (flood, lightning, theft, hardware failure, killer wasps) - it’s okay. Your data is stored safely somewhere else.

The Caramel difference

Most offsite solutions only store a percent of your files. If the worst should ever happen, you will have the files, but nothing to access them on.

Caramel stores entire copies of each server securely at our data centre: We don’t just hand you your data; we clone your server onto loan hardware and have your business up and running within a few hours.

It’s like a safety net for your business.

24/7 Monitoring

One of the key components of Caramel IT Management is dedicated 24/7 monitoring of all computer equipment.

What you can measure, you can manage. Monitoring is the key to good IT management. The problem with most computer monitoring is the amount of noise generated. For every 1 important alert we sift through 10,000 unimportant ones. If you don't reduce the background noise, your "monitoring" will be almost as useless as "no monitoring".

The Caramel difference

Caramel's 24/7 monitoring service goes through several stages of noise-reduction. The first stage is performed by clever programming of computers to reduce background noise. The second stage is intelligent software which eliminates 90% of the remaining noise. The last stage is performed 24/7 by our techs, who monitor and escalate important alerts for action around the clock.

Around the clock is important, because servers don't care when they keel over. If a server has an unavoidable hardware fault at 11 am Sunday while you're closed, we have you back online for when you open Monday.

What's included

A comparison of Rhythm IT Management vs. Casual (pay by the hour) vs. common support services available elsewhere.

Pricing

Rhythm is a fixed monthly cost per computer.

This approach enables us to project your IT budget into the future and see exactly how different scenarios would affect your costs. If you add a new staff member you can precisely budget for the change.

Please contact us for a quote.

Coverage map

Caramel services Adelaide and all areas of South Australia, via remote management and a fully mobilised team.

What's next

For more information please contact us to arrange a phone call or a meeting, by emailing us or calling 1300 559 100.