Caramel

Service Level Agreements

Rhythm Managed Services

Caramel is a South Australian pioneer in offering Managed Services such as Rhythm and we are always improving our product to make it an even more powerful business tool.

Download Caramel Rhythm SLA Information

Download Caramel Rhythm vs. Other SLAs

service levels available:

Response times are 9x5 or 24x7 depending on your needs.

Retainer Service Level Agreements

We provide Retainer contracts to clients to fulfil specific needs. For example, you already have IT staff but require additional resources with guaranteed response times.

Retainer contracts can be customised to suit each customer. Please contact us to discuss options.

About our service level agreements

Caramel's business plan is to stay ahead of industry trends and make the latest mature technology available to our clients.

We have an advanced fault-tolerant data centre and Network Operations Centre for managing our clients' networks, and are partnered with the industry leaders in Managed Services.

All of our SLAs include the most advanced monitoring and management technology. Essentially we offer enterprise-level network management to small and medium business, in a way that's customised to suit your business.

For more information

Please call 1300 559 100 to speak to a Business Specialist or email sales@caramel.com.au.

For a free no obligation consult call

1300 559 100